Frequently Asked Questions

  • Q: How do I place an order?
    A: Orders are placed directly through our website. Visit How to Order for more information. You'll receive an automatic confirmation email with your pickup details and order summary.

    Q: What payment methods do you accept?
    A: We accept Debit/Credit Card, Apple Pay and Google Pay through our website checkout. All orders require prepayment to secure your spot.

    Q: When is the order deadline?
    A:

    • Order by Monday 11:00 PM → Pickup this week (Thursday or Friday)

    • Order after Monday 11:00 PM → Pickup next week (Thursday or Friday)

    Q: Is there a minimum order amount?
    A: No! Order as much or as little as you'd like.

    Q: Can I order for future weeks?
    A: Orders are for the current week only. New orders open after each week's pickup.

  • Q: Where and when can I pick up my order?
    A: We have two pickup locations:

    • Texarkana: Old Kmart parking lot, Thursdays 4:30–6:00 PM

    • Redwater/Maud: Spring Market parking lot, Fridays 5:30–7:00 PM

    Q: What if I can't make the pickup time?
    A: No problem! You're welcome to send a friend or family member to pick up your order. If no one can pick up during the scheduled window, missed pickups are considered forfeited and cannot be held or rescheduled due to the perishable nature of our products. Please make sure you or someone you designate can pick up before ordering.

    Q: Can I change my pickup location after ordering?
    A: Please email us at moyacoopandconfections@gmail.com as soon as possible and we'll do our best to accommodate you.

  • Q: Can I cancel my order?
    A: Yes! Cancellations must be made by Monday at 11:00 PM. After that, refunds and store credit aren't available, ingredients are purchased and baking has begun.

    Q: Can I make changes to my order after I've placed it?
    A: Please email us at moyacoopandconfections@gmail.com as soon as possible. We'll do our best to accommodate changes before the Monday 11:00 PM deadline.

    Q: Do you offer refunds?
    A: Yes! Refunds are available for cancellations made before the Monday 11:00 PM deadline. Late cancellations (after the deadline) are not eligible for refunds or store credit, as ingredients have already been purchased and baking has begun. Due to the perishable nature of our products, we do not accept returns or exchanges.


  • Q: Do your products contain common allergens?
    A: All menu items contain egg, milk and wheat. Some items also contain nuts and soy. My home kitchen cannot guarantee allergen-free products.

    Q: Do you offer vegan, gluten-free, or sugar-free options?
    A: Not for baked goods; all baked items contain egg, milk and wheat. However, our freeze-dried strawberries and bananas are vegan, gluten-free and contain no added sugar.

    Q: Are your eggs really farm-fresh?
    A: Yes! Our eggs come from my own free-range hens, gathered daily and raised with care right here at the coop.

    Q: Why are your desserts named after chickens?
    A: Each dessert is named after one of my beloved chickens! It adds a touch of whimsy and personality to everything we do and reminds our customers that our eggs come straight from the coop.

    Q: Are you a certified food handler? A: Yes! I am a Texas-certified food handler (TXDSHS#220) and follow all state food safety guidelines. My permit number appears on every product label.

  • Q: Do you accept custom orders or special requests?
    A: Not at this time. We focus on our core menu to ensure consistent quality and availability for all our customers.

    Q: Does your menu change weekly?
    A: No, our core menu stays the same so you can always count on your favorites being available! We may occasionally offer seasonal or limited-edition treats, follow us on Facebook or Join the Flock to stay updated on special offers.

  • Q: Do you offer gift cards?
    A: Yes! Gift cards are available for purchase and make the perfect gift for the dessert lover in your life. Gift cards are received by email.

  • Q: What does "Moya" mean?
    A: Moya Coop and Confections is named in honor of my son, who has Moyamoya disease, a rare cerebrovascular condition. This bakery is an act of raising awareness while doing what I love most: baking.

    Q: How does ordering from you support Moyamoya awareness?
    A: Every order helps raise awareness of Moyamoya in our community and a portion of every purchase goes toward donations and support for families affected by the disease.

  • Q: How can I contact you with questions?
    A: Email us at moyacoopandconfections@gmail.com, we're happy to help!

    Q: Are you on social media?
    A: Yes! Follow us on Facebook for updates, behind-the-scenes peeks at the coop and baking adventures.

    Q: Do you offer delivery?
    A: Not at this time. We offer pickup only at our two convenient locations.